CEND / Legal

In plain sections you can jump between

Terms, privacy and what we can't carry.

The agreements that apply when you use CEND.

Terms

Our policies are being published. Please check back soon, or talk to us.

Until they are, here is how CEND works in practice:

You see the full price before you confirm a booking.
If a parcel is larger or heavier than you chose, the courier shows the new price and asks before going ahead.
If we miss a priority time, we refund the priority fee.
Compensation for a lost or damaged parcel follows the service terms and any declared value.
Cash is only ever for the delivery fee. We never collect payment for the goods you sell.

Privacy

The privacy notice is being published. In the meantime: the phone number you give us is used to send you the courier's name, your delivery code and updates, and the number you give when asking for the app link is only used to send that link.

Cookies: the site works with only the essential ones. Preferences, analytics and marketing cookies are used only if you say yes, and you can change your mind any time. .

Questions about your data? Talk to a person.

Prohibited items

We do not accept hazardous materials, perishable goods or illegal items. If you're not sure about something, ask us before you book.

Hazardous materials

For example flammable liquids, gas cylinders and chemicals.

Perishable goods

For example fresh food and anything that spoils before it arrives.

Illegal items

Anything it is unlawful to carry, send or receive.

Not sure?

Ask before you book and we will tell you.

Talk to a person

The full list is being published with the terms.